- Daily Expectations & Work Standards
- Estimate Creation Document
- Negotiation & Settlement Process
- Client Communication Plan
- Payment Direction & Check Status Communication SOP
- KPI Documents
- Escalation Triggers Document
- Escalation to Public Adjuster SOP
- Appraisal Procedures Guide
- Common Mistakes to Avoid
Full text of key SOPs is in this help center. Additional docs in Monday SOPs, Training, and Docs.