- Call, text, email adjuster daily (72 hr)
- Call, text, email supervisor daily (48 hr)
- Call, text, email agent daily (48 hr)
- Alert TL of imminent escalation
- Once permitted: escalation threat communication daily
- Alert policyholder of escalation strategy
- Create and send escalation evidence complaint packet for DOI submission
sop library
Claims Timeline if NA Communication
Escalation timeline when adjusters are non-responsive.
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