- 2-day contact cycle on every active file
- 24-hour estimate delivery after complete documentation
- 21–35 day negotiation target after submission
- 48-hour adjuster follow-up after estimate submission
- Client updates every 2 days minimum during negotiation
- 8:00 AM local start time
- Come to TL/COO with 2 solutions
operations faq
Operations Quick Reference
2-day rule, 24hr estimate, 21-day settlement at a glance.