The Claims Ninja

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operations faq

Common Mistakes to Avoid

DON'Ts and DOs for claims managers.

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DON'T

  • Start work without documentation
  • Rush estimates
  • Fail follow-ups
  • Accept lowball offers
  • Communicate reactively
  • Delay escalation
  • Repeat mistakes

DO

  • Get everything upfront
  • Build thorough estimates
  • Follow up aggressively
  • Fight for every dollar
  • Over-communicate
  • Escalate strategically
  • Learn from every claim