Working Hours
- Start 8:00 AM local time — logged in and actively working
- Ready to engage clients and adjusters immediately
- No exceptions without prior approval
Time Management
- 7–12ish: claims settlement
- 12ish–5ish: estimates
- Finish current task before next unless major fire
CM Weekly Schedule
- 8:00 AM: Get after it
- 11:00 AM M/W/F: Team meetings
- Individual meetings as needed
TL Fires
Always come with 2 potential solutions. M–F working hours.
COO Fires
Always come with 2 potential solutions. W–F: 12–2:30 and 3:30–5 EST. M–T: 12–5 EST. Call anytime for mega emergencies (COO is PST).