Operational Resources
General Claims Guides
Cross-loss operational workflows: intake, file audit, supplement submission, carrier review, O&P, and documentation standards.
14 operational guides
Playbooks
General Claims operational guides
Field-ready procedures, checklists, and documentation standards for this discipline.
- Documentation Standard
Commercial Insurance Claims Documentation Guide for Contractors
Cornerstone documentation standards for commercial insurance claims — property identification, multi-area indexing, tenant improvements, code considerations, business interruption support, and final claim packages across multifamily, office, retail, industrial, hospitality, education, healthcare, and mixed-use properties.
28 minOpen guide →
- Workflow
Commercial Insurance Supplement Playbook for Contractors
The definitive contractor operational playbook for commercial insurance supplements — from identifying underpaid scope through documenting, organizing, submitting, tracking, reinspection support, and closing out commercial restoration claims across multifamily, HOA, retail, office, industrial, and large-loss properties.
26 minOpen guide →
- Workflow
Large-Loss Commercial Insurance Claims Guide for Contractors
Contractor playbook for documenting, managing, estimating, and supplementing large commercial property losses — multi-building campuses, phased restoration, complex scopes, stakeholder coordination, and indexed claim packages across multifamily, HOA, retail, office, industrial, warehouse, hospitality, institutional, and mixed-use properties.
32 minOpen guide →
- Workflow
Multifamily & Apartment Insurance Claims Guide for Contractors
Contractor playbook for documenting, managing, estimating, and supplementing insurance claims on apartment complexes, multifamily housing, condominiums, and similar residential commercial properties — unit-by-unit indexing, common areas, property manager coordination, and indexed claim packages.
26 minOpen guide →
- Workflow
HOA Insurance Claims Guide for Contractors
Contractor playbook for documenting, managing, estimating, and supplementing insurance claims on HOA, condominium association, townhome, and community association properties — governance workflows, master vs homeowner policies, common elements, board and management coordination, and indexed claim packages.
28 minOpen guide →
- Workflow
Retail & Office Commercial Insurance Claims Guide for Contractors
Contractor playbook for documenting, managing, estimating, and supplementing insurance claims on retail centers, storefronts, shopping centers, office buildings, professional offices, mixed-use properties, and multi-tenant commercial facilities — tenant spaces, leasehold improvements, common areas, occupied-business workflows, and indexed claim packages.
30 minOpen guide →
- Workflow
Industrial & Warehouse Insurance Claims Guide for Contractors
Contractor playbook for documenting, managing, estimating, and supplementing insurance claims on warehouses, manufacturing facilities, industrial buildings, distribution centers, and logistics properties — building systems, equipment, high-bay racking, inventory zones, loading docks, occupied-facility workflows, and indexed claim packages.
30 minOpen guide →
- Checklist
First 48 Hours After Carrier Estimate Checklist
Hour-by-hour intake checklist for the first 48 hours after receiving a carrier estimate — catalog the file, validate scope against field conditions, assign owners, and open supplement gaps before production absorbs unpaid work.
12 minOpen guide →
- Workflow
Claim File Audit Workflow
Office workflow to audit an insurance claim file before supplement submission — verify documentation completeness, estimate alignment, carrier requirements, and approval readiness.
15 minOpen guide →
- Workflow
Supplement Submission Workflow
End-to-end workflow for submitting an insurance supplement — package assembly, carrier routing, follow-up cadence, and denial response without damaging file credibility.
14 minOpen guide →
- Workflow
Carrier Estimate Review Workflow
Systematic workflow for reviewing carrier Xactimate estimates — room list validation, line item gap analysis, quantity checks, and supplement routing before production commits to under-scoped work.
13 minOpen guide →
- Documentation Standard
O&P Qualification Documentation Standard
Documentation standard for qualifying overhead and profit (O&P) on insurance claims — when O&P applies, what evidence carriers expect, and how to include O&P in supplements without isolated denial.
10 minOpen guide →
- Documentation Standard
Claim Documentation Standards
Company-wide documentation standards for insurance claims — what to capture, when to capture it, how to label and store it, and how daily discipline improves supplement approval rates.
11 minOpen guide →
- Field Procedure
Photo Documentation Field Procedure
Field procedure for insurance claim photo documentation — shot list, labeling conventions, overview-to-detail sequencing, and upload requirements that hold up on supplement review.
8 minOpen guide →
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Related education
Articles that explain why these procedures matter and how carriers evaluate them.
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