Project Overview

Water Damage Restoration Contractor Success

A water damage restoration contractor in the small town of Arcata, California, was hired to restore a residential property after a significant water leak caused extensive damage to the home. After completing an initial assessment and submitting a detailed scope of work, the insurance company delayed the response and offered a settlement far below the actual costs required for proper remediation. This low offer created project delays and financial strain on both the contractor and the homeowner.

Challenges and Our Process

Challanges

A water damage restoration contractor in the small town of Arcata, California, was hired to restore a residential property after a significant water leak caused extensive damage to the home. After completing an initial assessment and submitting a detailed scope of work, the insurance company delayed the response and offered a settlement far below the actual costs required for proper remediation. This low offer created project delays and financial strain on both the contractor and the homeowner.

Our Process

We took over the claim negotiations, ensuring the contractor received a fair settlement that covered all essential restoration work.

Conducted moisture mapping and thermal imaging to identify hidden water damage, supported by photographic evidence and engineering reports.

Prepared a detailed, standards-based estimate and negotiated directly with the insurer to secure full coverage, including reversal of previously denied items.

Results

Outcomes and Insights

Our intervention led to a successful settlement that fully supported the contractor’s required scope of work.

  • The final payout increased from $12,000 to $34,500

  • All denied restoration services were approved, including water extraction, structural drying, and mold prevention treatments

  • Temporary housing and contents cleaning expenses were covered

  • The contractor resumed work promptly, and the homeowner was satisfied with the restored property

Key Takeaways

This case demonstrates how The Claims Ninja helps water damage restoration contractors secure fair settlements. Through expert documentation, negotiation, and a deep understanding of insurance policies, we ensure contractors can move forward with their work without delays or financial obstacles. Contractors can rely on us to protect their interests and ensure project success.